The following steps are recommended to troubleshoot errors from all FactSet APIs

  • 1

    Record the X-DataDirect-Request-Key response header so that FactSet's API engineering team can analyze your specific request/response.

  • 2

    Record the response body when the response is an error response. All HTTP status codes equal to and greater than 400 are considered error responses.

  • 3

    Reach out to your account team with the above information for assistance.